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Shipping Policy

Shipping/Handling

Standard shipping methods are US Mail, UPS, FedEx and Pick Up.

Special shipping methods and requests are subject to additional handling charges.

All international shipments are subject to additional duties, taxes and brokerage fees.

Collect or 3rd party shipments are accepted if accurate "bill to" information is provided for the shipper number. Any chargebacks from the carrier will be billed to the customer if any of the information is incorrect.

Freight Policy

Carefully inspect your order immediately to assure there was no damage during shipment.

Foreign Shipments

All shipments outside the United States will incur a $25.00 documentation fee per location.

Contact name and phone numbers, including city and country code, must be provided for all international shipments.

All international shipments are shipped via US Mail, UPS or FedEx.

Damage Claims

Carefully inspect your order immediately to assure damage did not occur in shipment.

If damage occurs please contact us immediately.

All claims must be made within 7 days of receipt of the item.

In every instance, it is essential that all original shipping cartons, packing materials, and damaged product(s) be retained by recipient until the claim is settled.

Claims are not possible if any reshipment has occurred.

Drop Shipments/Split Shipments

$5.00 per package, plus shipping and handling.

A detailed list of shipping addresses must be provided by disk, Excel spreadsheet or Word document. Must include contact name, company name (if applicable), address (including suite/apt #s), city, state, zip code and contact phone number.

Late Deliveries

While every effort is made to ship your order on time and have it delivered by the date promised we, B. Gunther & Company, do not have control over the carrier once the packages leave our facility. Every effort will be made to work with the carrier to insure delivery of the package on time, however we do not have control over incorrect shipping information provided by the customer, catastrophic events or weather related delays.